Innovation Meets Integrity: Inside the Evolution of Grange Road Dental

Driven by Dr. Andrew Zischke’s clear philosophy and powered by Ivoclar’s integrated solutions, this Ipswich practice has transformed its infrastructure — and refined its approach to dentistry.

In the heart of Ipswich, Queensland, a dental practice with over 25 years of community trust has undergone a striking transformation — not merely in infrastructure, but in technology and patient care delivery. Grange Road Dental, under the leadership of Dr. Andrew Zischke since 2014, recently completed a full fit-out that included the installation of a comprehensive suite of equipment from Ivoclar.

Dr. Zischke’s journey with Grange Road Dental began in 2008, and he took ownership six years later. His vision was clear: to future-proof the practice while staying true to its founding values — gentle dentistry, integrity, and patient-centred care. “Our team values really drive everything we do,” he shared. “We’re committed to a steadfast patient-centred focus, cultivating a high-performing team environment, maintaining integrity by doing what we say and saying what we do, and fostering courage and discipline in our approach to dentistry.”

This clarity of purpose became the foundation for selecting new equipment that would elevate the patient experience and support clinical excellence.

Why Ivoclar? A Strategic Partnership

When it came time to invest in a full suite of equipment, Dr. Zischke evaluated several suppliers. Ivoclar stood out for more than just product quality — it offered a cohesive solution across multiple domains. “Primarily, Ivoclar presented a comprehensive range that covered virtually all our equipment needs. This ‘one-stop-shop’ aspect was incredibly appealing as it simplified what could have been a very complex procurement process.”

The personal touch from the Ivoclar team made all the difference. “Lauren from Ivoclar was incredibly helpful here; she provided detailed 1:1 scale chair layout plans. This was invaluable, as it allowed us to visualise the fit precisely and be completely confident that everything would integrate perfectly before making our final decision.”

Dr. Zischke also highlighted the importance of local serviceability when choosing the Stern Weber S380TRC dental chairs. “Crucially, it has a strong, positive track record with QDS (Queensland Dental Services), our preferred chair servicing company, which gave us great confidence in its long-term reliability.”

His visit to ADX 2024 in Sydney was more fruitful than anticipated. “My visit to the Ivoclar booth was the catalyst that brought it all together. Seeing the equipment firsthand and discussing our vision allowed us to finalise our choices so that everything was ready to go once our fit-out was underway.”

The Stern Weber S380TRC Ticked All The Boxes

Since installation, the two Stern Weber S380TRC dental chairs have become a defining feature of the new clinic. “The Stern Weber chairs have been a genuine ‘wow factor’ since day one – for our patients and our team alike.” He praised the consult position, which allows for face-to-face discussions before transitioning smoothly into treatment mode. “A standout feature is the consult position, where the chair can spin around to face the patient directly for discussions before smoothly transitioning to the rinse or treatment position.”

Patients have responded positively to the enhanced comfort features, particularly the warm water function on the triplex syringe. “Patients consistently comment on how extremely comfortable the chairs are… the ‘warm water from the triplex’ is an absolute game-changer for patient comfort, especially for those with sensitivity.”

From a practitioner’s perspective, the continental delivery system was chosen to complement the practice’s emphasis on four-handed dentistry. “We opted for the continental delivery system because all our dentists and dental assistants are highly proficient in four-handed dentistry, and this system supports that workflow perfectly.”

The Joy of Digital Tools

Integration of digital tools like the CS Camera, CS 2200 intraoral X-ray unit, 3Shape Trios scanner, and Asiga printer has revolutionised Grange Road Dental’s workflow. The Trios scanner, in particular, has transformed impression-taking. “The 3Shape Trios scanner has been equally amazing. It’s remarkably intuitive, and we saw an immediate, positive impact on patient satisfaction.”

Equally transformative has been the EMS Airflow unit. So impactful was its introduction that the practice purchased two additional units within two weeks. “We initially invested in one EMS Airflow unit, and it was so transformative that after just two weeks of use, we bought two more… I genuinely can’t speak more highly about the EMS Airflow. It is an absolute joy to use and worth every single cent.”

Infection Control and Operational Harmony

Infection control remains a priority, and the W&H Assistina Twin has become an essential part of their sterilization protocol. “The Assistina Twin was incredibly easy to set up, and our staff genuinely love using it. It’s quick, efficient, and does an excellent job of cleaning and lubricating our handpieces, ensuring they are always perfectly maintained and ready for use.”

The GBT-Ready EMS Airflow units further reinforce hygiene standards. “Having high-quality, reliable equipment like the Assistina for handpiece maintenance and the Airflow units for clinical treatment definitely contributes to smoother, more efficient operations and reinforces our commitment to the highest standards of infection control and patient safety.”

The Seamless Support Experience

Throughout the entire process — from initial consultation to post-installation support — the Ivoclar team delivered exceptional service. “My experience with the entire Ivoclar team in Australia has been exceptional. From the very first consultation through the complexities of installation and subsequent support, they have been consistently helpful, responsive, and genuinely personable.”

Dr. Zischke credited Lauren, Adrianna, and Jeremy for their professionalism and partnership. “Lauren, in particular, has been the main driving force in bringing everything together. Her input, organisation, and commitment to ensuring a smooth process have been invaluable.”

Look Beyond The Features

Based on his experience, Dr. Zischke strongly recommends Ivoclar to any dental practice considering an equipment upgrade or fit-out. “I would comfortably and enthusiastically recommend Ivoclar to any dental practice considering an equipment upgrade or a complete fit-out.”

He offers a piece of advice grounded in real-world experience: “Invest time in thorough research and clearly define your practice’s specific needs and goals. Don’t just look at features; consider how the equipment will integrate into your workflow, enhance patient experience, and support your team.

“Crucially, find a supplier who listens, understands your vision, and can provide tailored solutions and robust support — a partner rather than just a vendor.”