Customer Care
Protecting your dental equipment, to ensure reliability and peace of mind
A tailored service solution for you and your patients
Dentistry has increasingly become more complex, with multiple pieces of digital and analog equipment required to work in harmony. Keeping them all working together at peak performance can be a stressful undertaking.
Our mission in Customer Care is to find solutions to make your daily business run as smoothly as possible. With a service package in place that “ticks all the boxes” when it comes to maintaining your investment, you are free to concentrate on what you do best – servicing the needs of your patients and clients.
Five good reasons to have a service package
Save Money & Headaches
When your equipment is out of action, not only are you losing income, but your relationship with your clients suffers. Urgent repairs cost more, and often the required parts need to be ordered. The impact of a breakdown (time & costs) can quickly escalate. A service package allows you to budget for the ‘Total Cost of Ownership’ of your equipment; helping reduce unexpected costs.
Manage Your Time
Equipment doesn’t wait for a convenient time to fail. Almost always, issues and faults occur at the most inconvenient and most costly time for you and your business. Regular servicing and maintenance can avoid breakdowns and interruptions to your daily work.
Minimise Equipment Downtime
With a service package, your equipment is kept in top shape to minimise unexpected downtimes and the cost impact of disruption of service to your customers.
Improved System Performance
As part of your service package, Ivoclar will ensure that your equipment is functioning correctly. By conducting preventative maintenance routines and testing, repairing or replacing any necessary hardware, updating factory installed firmware, cleaning, inspecting and testing, your equipment will continue to function at top efficiency.
A Trusted Service Provider
With a service package from Ivoclar, your reliable service partner, you’re partnering with qualified and certified professionals in dental equipment, who have proven experience and reliability. Ivoclar Service Partners always use genuine parts and have the training to diagnose and repair with expertise.
| Feature | Benefit |
|---|---|
| Costs | |
| Total cost of ownership | Peace of mind |
| Costs spread evenly over term | Better budgeting / finance control |
| Planned servicing costs less than urgent repair | Cost savings |
| Service | |
| Priority for customer service | Reduced turnaround time Priority for loaners |
| More preventative maintenance | Less breakdowns - downtime affecting your patients Employee satisfaction increases |
| Structure | |
| Written contract | Mutual understanding of expectations Defined procedure to follow |
| Planned service schedule coordinated by Ivoclar | One less thing to keep track of Can plan servicing months in advance around your schedule |
| Performance | |
| Equipment regularly ‘tuned up’ | Assets running at peak performance |
| Well trained techs booked in advance | Right people turn up to get the job done |