In September, Ivoclar Vivadent conducted a two day course for our 17 service technicians, the training was carried out by two international trainers from Cefla (Italy).
In the training, the team learnt about all the user friendly features of the Hyperion X5 X-ray unit and how the S380TRC Dental Chair’s innovative design is built with maximum patient comfort in mind.
Mr Kamil Szwed, (Ivoclar Vivadent National Service Manager) attended the training course and commented
“All the technicians got along really well. They commented on the care that Ivoclar Vivadent provides with our courses. The technicians said that we’re the only company left that puts on such great trainings and always look after the boys. A lot of positive comments about the equipment as well and that the technicians all love to support the product. Having international trainers from Italy on the products also had a positive effect. The participation of the attendees were what made it a great success.”
Other responses from attendees:
Mr Rob McInnes “The instructor Mr Vincenzo Degaetano really knew his stuff and was very easy to talk to and I was made to feel at ease to ask any question at any time by Ms Teresa Munoz.”
Mr Rudy Morten “My most favourite part of the training was the assembling. I am very likely to attend more training courses with Ivoclar Vivadent.”
Overall the training session was a complete success, from the coordinating of the training days to the participation of the technicians. Ivoclar Vivadent will be sure to continue providing excellent training and support for service technicians throughout Australia.